showoff.fris.dev/support/
Support and licensing
What you get, what you don’t, and what happens to your site if I disappear.
== Updates ==
Updates arrive through the WordPress updater, the same screen you already use for everything else. There is no licence key to paste and no separate update server that can go offline and strand you on an old version.
Every product follows semantic versioning, honestly: a patch fixes something, a minor adds something, a major breaks something and says so in the changelog before the list of changes.
Minor and patch updates are safe to auto-update. I turn them on for my own sites. Major versions are worth reading first.
== What support covers ==
Support is email, answered by the person who wrote the code, usually inside two business days. It covers:
- Something in a theme or plugin behaves differently than documented.
- A conflict with core, or with another plugin, that I can reproduce.
- Questions about how a feature is meant to be used.
It does not cover building your site, writing custom CSS for your design, or debugging code you or another developer wrote. I’ll usually point you at the right hook and let you take it from there — and if you’d rather I did the work, ask and I’ll quote it.
If a bug is real, it gets fixed in the next patch and you get told which version to update to. No support tier changes that.
== Compatibility ==
Everything is tested against the last three major WordPress releases and both actively supported PHP versions before a tag goes out. The Tested up to header in each product is the real number, not an aspiration.
When a WordPress release breaks something, the fix ships as a patch within a week of the release candidate — not after the final version lands and your site is already broken.
Minimum versions
- WordPress 6.4 or newer, because everything relies on block templates.
- PHP 8.1 or newer. Older versions no longer get security fixes from PHP itself.
- No requirement on your database beyond what core requires.
== Licensing ==
Everything here is GPL-2.0-or-later. That is not a marketing decision, it’s the licence WordPress itself uses, and it means you already have the rights that matter:
- Use it on as many sites as you like, yours or a client’s.
- Read, change, and fork the code. Ship your fork if you want to.
- Keep using the version you have, forever, whether or not you keep paying.
Paying gets you updates, support, and the next version — not permission. If you stop paying, nothing on your site stops working.
== If I stop ==
Every product’s full source lives in a public repository, and every release is tagged there. If I stop shipping, you or any developer you hire can keep it going without asking anyone.
There is no obfuscated code, no compiled asset without its source, and no phone-home. You can read the whole thing in an afternoon, which is the point.